Salary:  From $25.50/hr

Schedule:  Mon-Fri

Job description:

Our Client has an innovative model designed to propel Credit Unions to world class services; and is hiring for a lending servicing expert for their Lending Team to enhance their operations and propel their Clients’ customers’ (members) experience. Our Client is a shared service created by credit unions to provide the same kind of scale capabilities as large multi-billion-dollar financial institutions.

What’s it’s all about?

Their clients’ members depend on them to look after their accounts and ensure liquidity. They generate transactions from different sources and methods and while most of it is automated, sometimes the automation does not work the way it’s meant to. That is where our Client comes in. Our Client’s role is to ensure the fast fulfilment of their clients’ members financial needs and address any special needs and provide a higher level of service that a normal bank in taking care of the members.

Required Experience:

• High level of experience in all lending functions within a financial institution or Fintech.
• An absolute focus on member experience and customer service.
• Experience in a high-volume, fast-paced, rapidly changing environment, serving multiple clients.
• Solid technical knowledge or experience with consumer & home equity loan origination systems and core banking systems.
• Broad financial services industry knowledge or experience.
• Strong analytical and quantitative abilities; strong bias towards data-based decision making and comfort with financial analysis.
• Strong collaboration and communication skills with the ability to effectively work cross-organizationally.

Specific Responsibilities:

• Maintain accurate records of loan accounts, ensuring compliance with company policies and regulations.
• Assist members with loan inquiries, including payment schedules, balances, and account changes.
• Coordinate with internal departments to resolve loan servicing issues.
• Prepare and send loan statements, notices, and other required documentation.
• Utilize loan servicing software to track, manage, and update accounts.
• Monitor fees, conditions and disclosures.
• Prepare and distribute reports related to loan balances, escrow accounts, tax payments for internal and external use.
• Process and verify loan payoffs, releases and lien discharges in accordance with company policies and regulatory requirements.
• Taxes & Escrow analysis
• Assists in staff training and ensures compliance with established policies and procedures.
• Is accountable for performing key job requirements of the role. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members while performing all duties in accordance with prescribed regulatory compliance guidelines and client Credit Union policies and procedures.
• It should be expected that from time-to-time other duties both related and unrelated to the above may be assigned and, therefore, required.

Education, Experience & Qualifications

• High school diploma or its equivalent.
• Several years loan servicing experience a plus.
• Must be analytical, detail-oriented, organized, motivated, and flexible.
• Demonstrated customer service and written communication skills.
• Ability to use various types of office software, spread sheet applications and PC proficient in Microsoft Office Suite.
• Results driven and execution oriented
• Excellent communication and influencing skills, both written and verbal
• Quick learner, flexible, comfort with ambiguity
• Fluent in written and spoken English

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance