Hotel Front Office and Sales Manager Job in Berkshire County

Salary: $65k - $69k plus 1% commission on property buyouts

Schedule: mixed shifts. 7a-3p, 3p-11p. Weekends. Holidays.

TEC is recruiting for a luxury hotel in Berkshire County. The Front Desk is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience, with personal attention, in a luxury hotel environment.

Responsibilities

• Utilize proprietary software to manage internal tasks and guest’s communication
• Assist with the guest check-in/check-out process while engaging with guests
• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
• Facilitate making reservations and room changes
• Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support).
• Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
• Give property, tours, create estimates, and work directly with other department heads to reserve and lead functions
• Lead the Front Office Team to success through implication of training, supervision, and mentoring programs
• Perform other duties as assigned and requested to meet the needs of the business

Ideal Candidate

• Team player, hard worker, multi-tasker and detail oriented
• Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge
• Genuine desire to be helpful: able to jump in and assist other departments when necessary
• Works cooperatively with others in all situations

Requirements & Experience

• Experience in guest or customer service
• Flexible in schedule and willing to meet the demands of a complex operation
• Familiarity with Apple products and applications (preferred)
• Familiarity with Slack (preferred)
• Ability to lift, pull, and push moderate weight