VP/Branch Manager/Main Office Job in Berkshire County, MA

Title:  VP/Branch Manager/Main Office, Direct Placement

Salary:  $65k - $80k

Schedule:  Mon-Fri. 8a-4:30p, plus some Saturdays

Job Summary:

Provides supervision over the day-to-day operations of the branch office and coordinates sales activity to achieve branch goals. The role reports to SVP of Branch Operations & Administration.

Job Functions: 

• Manages overall retail branch office operations.
• Represents the financial institution to the community through good customer relations.
• Establishes and helps to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports.
• Provides and maintains a professional, business-like atmosphere within the branch office.
• Reviews staff members for formal performance evaluations and recommends salary adjustments. Coordinates staff training when needed.
• Controls and reports branch losses, and oversees branch regulatory compliance.
• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Supervises tellers and schedules tellers for vacation, personal time and replacement with SVP Branch Operations & Administration and Human Resources.
• Performs Officer duties on Saturdays as scheduled.
• Maintains knowledge of branch policies and procedures.
• Handles customer problems and complaints; counsels customers with special needs or requests.
• Batch out cash advance tickets daily.
• Supervise nightly branch balancing.
• Ensures that surprise audits are performed on each Teller monthly.
• Holds monthly teller meetings.
• Assists Human Resources with Teller position interviews.
• Assists with teller incentive/cross-selling programs and train tellers.
• Replenish ATM weekly, balance daily, prepare voucher daily.

SKILLS, KNOWLEDGE AND ABILITIES

• Bachelor’s degree in Business, Finance or related field or its equivalent through specialized education, and five years of branch administration experience.
• Business development and public relations skills
• High degree of professionalism and ethics.
• Exceptional customer service and interpersonal skills
• Ability to respond to customer requests with tact, diplomacy and at times a sense of urgency.
• Strong management and human resource skills.
• Background in financial institutions operating policies and procedures, employee development and public relations.
• Strong written and verbal communication skills
• Knowledge of IRA’s
• Ability to type with accuracy and be flexible.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to have manual dexterity, sit; stand; walk; and occasionally reach with hands and arms. This position requires the ability to occasionally lift office products, files, etc. weighing up to 20 pounds.