Program Representative Job Available in Berkshire County, MA

Job Classification: Full Time

Salary:  $40,000

Work Schedule:  Monday – Friday  8:00 AM – 4:30 PM

This position will be responsible to and supervised directly by the Rental Housing Manager. The person in this position will be responsible for and assist in the daily administration of various rental assistance programs/projects. It is essential that this position keep current with all changes in the rules and regulations of all programs as well as read, understand and interpret any rules, regulations, administrative plans and policies and procedures in place for all programs. Programs covered within this position may include but are not limit to: Housing Choice Voucher Programs, Moderate Rehabilitation Program, Massachusetts Rental Voucher Programs and SNO Mass Program. 

General responsibilities are as outlined below:

APPLICATIONS AND WAITING LISTS

Develop a basic understanding of the application and waiting list process so to assist other staff in selecting applicants for participation in the Housing Choice Voucher Program and responding to general inquiries from the public.

CLIENT SERVICE

Participate in fostering good relationships with Applicants, Participants and landlords.  Make referrals for other programs and services to appropriate staff or outside agencies. Develop knowledge of local services available.

LEASED HOUSING FUNCTIONS

Administer assigned Section 8 voucher, Mass Rental Voucher Program, moderate rehabilitation programs and/or all special. Responsibilities include, but are not limited to the following:

• Complete Biennial, triennial and interim recertification's
• Follow up on zero income participants
• Verify any preferences and eligibility
• Explain program requirements and regulations and procedures to applicants, participants, and owners
• Prepare and arrange all documents for signatures timely 
• Understand rent reasonableness and how to complete a Rent Reasonable Certification 
• Understand how payment standards and utility allowances are used
• Negotiate rents with owners
• Calculate and Track repayment agreement
• Complete HAP abatements as needed
• Maintain tenant files
• Develop a basic understanding of inspection requirements
• Become knowledgeable with the termination process
• Perform Internal audits weekly
• Attend meetings, seminars and trainings as required. This will require reliable transportation and a valid driver's license.
• Ensure Berkshire Housing Development programs/projects are in compliance with all federal and state fair housing laws.
• Develop a basic understanding of tenant-landlord law.
• Meet deadlines throughout the month for all activities involved in running any programs we are responsible for administering

The above list is not meant to be an all-inclusive list as there may be other duties assigned by the supervisor that this person would be responsible for completing.

The person in this position is required to perform all other job functions normally associated with this type of position in the housing industry. They must complete all DHCD minimum training and certification requirements within the timeline outlined by the supervisor.

Requirements:

• High School Diploma; Associates Degree in Related Field &/or relevant work experience
• Prior human service experience a plus
• Valid Driver’s License
• Reliable Transportation to Out of Town Seminars & Trainings
• Excellent Microsoft Word, MS Office, Excel skills & computer skills overall
• Basic Internet Understanding
• Prior Multi-task Office Environment Experience
• Excellent Verbal and Written Communication Skills
• Excellent organizational skills
• Ability to read and interpret government regulations
• Ability to work with various populations